Option 1 — Delete it yourself, in the app

1. Open the EMLS app and sign in.
2. Tap your profile icon in the top-right corner to open Manage account.
3. Go to the Security tab.
4. Select Delete account and confirm.

Your account and data are deleted immediately — this action cannot be undone.

Option 2 — Request deletion by email

If you can't access the app, send a deletion request from the email address linked to your account to axl.pondz@gmail.com. We will verify your request and delete your account within 30 days.

What gets deleted

• Your account profile (name, email address, login data).
• Your learning progress: hearts, points, streaks, completed lessons, and course selection.
• Your subscription and billing records held with Stripe.

What may be retained, and for how long

We may retain minimal transaction records (e.g. payment receipts) for up to 90 days after deletion, where required for fraud prevention, tax, or legal compliance. Encrypted backups that contain your data are automatically purged on a rolling cycle and fully removed within 30 days of your deletion request. No other data is retained.